Jennifer London
01HR Case Tracking SystemSystems & Operations 02Publishing Workflow OperationsEditorial Operations 03Employee Onboarding ProgramProgram Design 04Staff Training MaterialsTraining & Development 05Marketing Strategy & RoadmappingStrategy & Roadmapping 06Employee Engagement ProgramsEmployee Engagement 07Webinar SeriesEvent & Project Coordination 08Team Celebrations & RecognitionTeam Recognition
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Program Management Portfolio
Strategy.
Planning.
Execution.

Turning complex initiatives into clear outcomes — from onboarding systems and training programs to team culture and company-wide campaigns.

Impact at a Glance
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managing publishing workflows
Cell Press
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HR cases systematized & tracked
HR Solutions At Work
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social channel growth from annual marketing strategy
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docs, templates & guides built from scratch
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new employees onboarded as company grew from 11 to 25
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avg attendance at employee engagement events
01 · Systems & Operations

HR Case Tracking System

Designed and implemented a lifecycle-tracking system for a high-volume HR consulting organization that integrated assignees, statuses, and milestones into a single source of truth. Led a full overhaul of organizational and knowledge systems for a major client project, building unified folder structures, standardized templates, and a color-coded tracking tool that gave the entire team visibility across 200+ active cases at once.

200+Cases tracked
0→1Source of truth built
Systems Design Process Documentation Knowledge Management Workflow Optimization
"She was able to wrangle this ongoing project and create comprehensive, organized systems that made all of the project components easier for the team to manage." — Jodi Lockwood · Workplace Investigator
Case Lifecycle Tracker200+ Cases
Case IDAssigneeStatusMilestone
#2847JLIn ReviewStage 3
#2891KMActiveStage 1
#3012JLClosedComplete
#3089SAPendingStage 2
#3134KMActiveStage 1
#3201JLIn ReviewStage 4
02 · Editorial Operations

Publishing Workflow Operations

Over nine years at Cell Press, managed multi-stage publishing workflows for multiple scientific journals, coordinating scheduling, handoffs, and quality review across editorial, production, design, and vendor teams. Built and maintained workflow documentation, templates, and reference materials that strengthened institutional knowledge across the organization.

Spotlight

Launched iScience — CellPress's first open-access journal — from scratch. Built all workflows, managed the full publication pipeline, and cut acceptance-to-publication time by 5 days.

9 yrsTenure
3+Journals managed
−5 daysTime to publication
Workflow Management Cross-functional Process Improvement Editorial Operations
"If she commits to a project or a timeline, she has already mapped all of that out, so it gets done on time and to an exacting standard." — Dan Wainstock · Director for Research Integrity, Harvard Medical School
Current Biology cover
iScience — Volume 1, Issue 1
Cancer Cell cover
Developmental Cell cover
Neuron cover
03 · Program Design

Employee Onboarding Program

Designed and built a structured onboarding program from scratch as the company grew from 11 to 25 employees, consolidating institutional knowledge into a comprehensive, navigable guide covering culture, tools, workflows, and key contacts. New hires were largely experienced HR professionals, the kind of people who know exactly what good onboarding looks like.

14New hires onboarded (11 → 25)
50+Docs built from scratch
"Most organized onboarding I've ever experienced." — New hire (HR professional)
Program Design Knowledge Management Process Documentation Cross-functional
Employee Onboarding Guide · Table of Contents
Welcome to the Team!
We're so glad you're here. This guide is designed to help you get off to a great and productive start.
Who We Are 1–2
Our Mission 1
What We Do 1–2
Helpful Contact Info 2
Team Building 3
Monthly Meetings 3
Culture & Values 3
Onboarding Checklist 3–4
Days 1–2 3
Days 3–5 4
Resources 4–5
Shared Drive 4
Tools & Programs 4–5
Org Chart 5
Policies 5–6
Timekeeping 5
Out of Office 6
04 · Training & Development

Staff Training Materials

Developed and facilitated a 30-minute interactive presentation to help colleagues write stronger client-facing reports. The session was grounded in 12 real examples pulled directly from staff reports, making it immediately applicable. Paired with reference cheat sheets and guides on the shared drive, accessible to all staff at any time, so the training's impact didn't stop when the meeting ended.

30Min in-person session
12Real-world examples
Instructional Design Facilitation Technical Writing Staff Development
"One of the things I appreciate most about her is that I've learned so much from her without even realizing I was being taught — a rare and invaluable skill." — Alisa Lackey · Administrative Operations Manager
Staff Training Series
Writing Stronger
Client Reports
A practical workshop for all staff
30-min session  ·  12 real examples  ·  Reference materials on shared drive
05 · Strategy & Roadmapping

Annual Marketing Strategy & Roadmapping

Led end-to-end development of a comprehensive annual marketing strategy for HRSAW — from stakeholder alignment and research through to a full-year content roadmap and channel plan. Synthesized cross-functional input into a single strategic vision, then built the execution framework to deliver against it.

12Month roadmap
860%+Social channel growth
Strategic Planning Roadmapping Stakeholder Management Content Strategy
Content Initiatives
Video Series
"Workplace Scenarios" — experts weigh in on real situations; goal: expertise, not selling
"Two Minutes With..." — hot HR/legal topics, Q&A format
Newsletter
Original content: advice column, trivia, behind-the-scenes, referral features
Infographics
"Did You Know?" HR & compliance trivia — shareable, quick to digest
Webinar Library
Build archive → eventual subscription resource
06 · Employee Engagement

Employee Engagement Programs

Designed and ran engagement programs at two organizations: wrote the initial proposal, drafted and maintained the budget, and executed the programming. At Cell Press, launched the Offsite Social Committee to keep 28 distributed staff connected. At HRSAW, launched the Employee Engagement Team and created Waffles & Wisdom: a branded virtual social series with a themed format each session, from custom Jeopardy boards to music trivia and more. The games facilitated getting to know each other through casual conversation, and prizes were awarded to winners. The rule was: no work talk allowed, only fun!

80%Avg event attendance
50%+Weekly Slack participation
28Distributed staff (CP)
Program Design Event Programming Budget Management Remote Culture
"She's the kind of personality that turns a group project into a fun hangout without sacrificing any productivity." — Jerard Fagerberg · Senior Product Manager, The Athletic
Offsite Social Committee: Scope Doc · Cell Press · Feb 2018
Offsite Social Committee Scope Doc
Waffles & Wisdom — Custom Jeopardy Board
W&W Winter Jeopardy
Waffles & Wisdom — Name That Tune Spotify playlist
W&W Name That Tune
From proposal to execution: the scope doc that started the Cell Press social committee, and two examples of themed W&W programming at HRSAW.
07 · Event & Project Coordination

Webinar Series

Coordinated a recurring webinar series for prospective clients, managing every stage from initial planning through to post-event outreach. Owned timelines, logistics, and promotional materials and followed each session with a thank-you email and attendee experience survey to capture feedback and close the loop.

Event Coordination Project Management Content Production Stakeholder Coordination
01Planning & LogisticsTimelines, scheduling, stakeholder coordination
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02Promotional MaterialsEmail, social, and registration assets
↓
03Day-of CoordinationCommunication, logistics, real-time support
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04Post-Event Follow-UpThank-you email + attendee experience survey
08 · Team Recognition

Team Celebrations & Recognition

Championed a culture of recognition by coordinating team celebrations for birthdays, milestones, and farewells using KudoBoard — a collaborative digital card platform where colleagues add personal notes, photos, and GIFs. (Like passing a birthday card around the office, but for remote teams.) Every birthday was marked, every goodbye honored, every win celebrated. The kind of thing people screenshot and keep.

Culture Building Team Morale Recognition Programs
KudoBoard — Birthday Celebration
Birthday
KudoBoard — Farewell
Farewell